Privacy policy

Last Updated: November 8, 2025

⚠️ This document is a translation of the original Japanese Privacy Policy for reference purposes only. In the event of any discrepancy, the Japanese original shall prevail.

Oudelier (hereinafter referred to as "the Company") is committed to the proper management and protection of your personal information to ensure you can shop with confidence through this website and related services (hereinafter referred to as "the Service").
This Privacy Policy outlines how the Company collects, uses, and protects your personal information.

Article 1 (Definition of Personal Information)

"Personal Information" refers to information about a living individual that can identify a specific individual through their name, address, telephone number, email address, purchase history, or other descriptions.

Article 2 (Method of Acquiring Personal Information)

The Company acquires customer personal information through the following methods:

Information provided by customers when purchasing products, registering membership, or making inquiries.
Information collected automatically through cookies and other technologies during the use of the Service.
Information received from business partners for the purpose of payment and shipping.

Article 3 (Purpose of Use of Personal Information)

The Company uses the acquired personal information for the following purposes:

For shipping products, settling payments, contacting customers regarding transactions, and providing the Service.
For responding to orders, inquiries, and providing after-sales service.
For providing information on new products, campaigns, and other services.
For improving, analyzing, and planning marketing measures for the Company's services.
For preventing fraudulent use, system protection, and ensuring security.
For complying with laws and regulations and fulfilling the Company's Terms of Service.

Article 4 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to a third party without the prior consent of the customer, except in the following cases:

When required by law.
When necessary for the protection of a person's life, body, or property and obtaining consent is difficult.
When particularly necessary for improving public health or promoting the sound development of children and obtaining consent is difficult.
When cooperation with a national agency or local government is necessary for executing legally prescribed affairs.
When providing to a subcontractor to the extent necessary for business execution (e.g., payment processing, shipping, system maintenance).

Article 5 (Joint Use)

The Company may jointly use personal information with affiliated companies within the Company Group to the extent necessary for business operations.
The categories of information subject to joint use include names, addresses, contact details, purchase history, etc., and the purpose of joint use shall be within the scope defined in the usage purposes of this policy.
Oudelier shall be the party responsible for the management of personal information in joint use.

Article 6 (Security Management of Personal Information)

The Company will implement reasonable security control measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information.
Furthermore, the Company will supervise and educate employees and subcontractors regarding the proper handling of personal information.

Article 7 (Disclosure, Correction, Deletion, etc. of Personal Information)

Customers have the following rights regarding their personal information held by the Company:

Request for disclosure
Request for correction, addition, or deletion
Request to cease use or cease provision to third parties

Please contact the "Inquiry Contact Point" below for these requests.
We will respond within a reasonable period and scope after verifying your identity.

Article 8 (Use of Cookies, etc.)

The Company uses cookies and similar technologies for the purpose of improving service convenience and site analysis.
Information collected by cookies does not include information that can identify an individual.
It is possible to refuse the acceptance of cookies through your browser settings, but please note that some functions may become unavailable.

Article 9 (Personal Information of Minors)

Minors must use the Service only with the consent of a guardian.
If the Company becomes aware that it has acquired personal information of a minor without parental consent, we will promptly delete it.

Article 10 (Outsourcing the Handling of Personal Information)

The Company may outsource the handling of personal information to Shopify Japan Co., Ltd. and other subcontractors to the extent necessary for service provision.
We ensure that subcontractors perform appropriate management to secure personal information.

Article 11 (Changes to the Privacy Policy)

The Company may revise this Privacy Policy in response to changes in laws or business content.
The revised content will be posted on the Company's website and will take effect from the date of posting.

Article 12 (Inquiry Contact Point)

Please contact the following for inquiries regarding this policy, or requests for disclosure, correction, or deletion:

Oudelier Personal Information Desk
Email: contact@oudelier.jp
Hours: Weekdays 10:00 AM – 5:00 PM (Excluding weekends and holidays)